Shipping & Returns


SHIPPING DETAILS

Part of what makes WellnessMats unique is the handcrafted care that goes into our products. Many of our Premium Standing Solutions are CUSTOM MADE on demand and are dyed and hand-wiped to ensure a beautiful end product. This usually results in taking a couple of extra days to ship. Believe us – they are worth the wait!

Products shipping to Continental US locations typically follow the below timelines:

Quick Ship Mats: All mats with the Quick Ship icon typically leave our manufacturing facility within 2 business days once the order is processed.
NOTE: This timeframe may be extended during periods of higher volume such as holidays and promotions.

Non-Quick Ship Mats:

  • Original, Granite, PetMats, FitnessMats: 5-7 business days post order confirmation
  • PuzzlePiece: 10-14 business days post order confirmation
  • Leather, Croc, Linen, Bella, Trellis, Signature, Signature Exclusives, Licensed, and Semi-Sunburst Collections: 10-14 business days post order confirmation (These collections feature our exclusive “Dye Wash” finishes, adding additional time to the production process)

Canadian shipping rates and availability may vary – Contact us for more details.

IMPORTANT NOTE: If your order contains both Quick Ship and non-Quick Ship items, your order will be shipped based on the longest lead time. 

UPS ground service should arrive according to the map below:

Shipping Map

 


RETURNS

Customer satisfaction is very important to us. All returns of WellnessMats must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the product back to.

RETURNS AND WARRANTY

ALL WARRANTY CLAIMS AND RETURNS MUST BE ACCOMPANIED BY A PROOF OF PURCHASE. If the return is a warranty-related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer’s choice or the customer does not like the color, the customer must contact WellnessMats within 30 days of purchase to request a return or exchange. The customer will be responsible for the shipping costs associated with the return, and a $20/mat restocking fee may apply for returns or exchanges due to buyer's remorse. If the mat is being exchanged, the replacement mat will be sent after the returned mat has been received.

Due to the customized nature of Custom PuzzlePiece Mats, they are non-returnable.

For help to properly roll your WellnessMat for returning, please watch our how-to video here.

If purchased from a retail location, please contact the place of purchase for their return policy. If you feel you have a warranty related return, please call 800.981.4979.